General

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What is threadless jewelry?

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What does 'Universal' jewelry mean?

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Where can I buy your jewelry?

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What is your jewelry made from?

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Where is your jewelry made?

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Do I need different labrets for different tops/how do NeoMetal’s pieces work together?

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Does NeoMetal have a return policy?

Wholesale

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How can I become a wholesale partner?

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Why isn’t my studio on your locator map?

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What are your prices?

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Do you offer order volume discounts?

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Do you offer a discount to APP members?

Orders

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Can I edit my order after I’ve placed it?

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What is your current turnaround time?

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​What are your payment options?

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When will I be billed for my order?

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What are the shipping methods?